........Acclink, Ltd......Your Accounting Solution Link..........

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

        Important Customer Information:

If you are experiencing a software application problem and would like to receive technical support, please fill out and submit the following Technical Issue Form. You may also want to check out our Current PTF and Service Pack List to see if your system has the current issues installed.You may also wish to access our FAQ page to see if this issue has been addressed previously and a work around is posted.

Technical Issue Form

In order to provide you with the best possible solution for your problem,  please provide our technicians with as much detail as possible.

Please be as specific as possible when describing the problem.

  1. What version of the software are you using?
  1. What type of database is ACCPAC using?     
  1. What Module were you using when the error occurred?                                                                                                                                                                                                                                  
  2. What operating system are you using?
    Other:

  3. Please enter a brief one-line description of the problem:

    (example: "G/L Batch Posting Operation Created Error Batch"
  4. Please describe the circumstances in which the problem occurred.

    (example: "1. Opened G/L Batch Listing. 2. Edited Entry #1 )                                                                                                                                                          
  5. Did you attempt to correct the error?   

 

  1. Please describe steps taken to correct error.



  2. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  3. Please provide us with the following information in case we need to contact you:
    Name:    
Phone:   
E-mail:

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

Please Note: Acclink Ltd. consulting rates apply to this service. If you have a Maintenance Agreement with Acclink,

this service will be covered under the terms of your agreement.

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Copyright Pending Acclink,Ltd. All rights reserved. Last modified: Friday February 08, 2002.